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Privacy Policy

Last Updated: September 1, 2026

1. Introduction

Welcome to LabNCloud, owned and operated by Lab N Cloud. We respect your privacy and are committed to protecting your personal data and the data of your patients. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS dental laboratory management platform.

2. Information We Collect

We may collect and process the following data about you:

  • Account Information: Name, email address, practice name, and business license information provided during registration and verification.
  • Patient Data: Information entered into case files, such as patient names, prescriptions, and scans. You are responsible for ensuring you have the legal right (e.g., patient consent) to upload this data.
  • Financial Information: Payment details for your monthly subscription and payment processing via our third-party provider, Finix. LabNCloud does not store full credit card numbers directly.
  • Usage Data: Information about how you interact with our platform (e.g., login times, features accessed).

3. How We Use Information

We use your information to:

  • Provide, operate, and maintain our Service.
  • Verify your business identity for Finix merchant approval.
  • Process subscription payments and facilitate lab invoicing.
  • Improve and personalize the platform.
  • Communicate with you regarding updates, support, and security alerts.

4. Data Security & HIPAA Compliance

We implement strict physical, administrative, and technical safeguards to protect data against unauthorized access, alteration, disclosure, or destruction. In compliance with the Health Insurance Portability and Accountability Act (HIPAA):

  • LabNCloud acts as a Business Associate, and we expect participating laboratories to act as Covered Entities.
  • All data transmitted between your browser and LabNCloud is encrypted in transit using TLS.
  • We enforce access controls ensuring that Protected Health Information (PHI) is only accessible to authorized personnel.

5. Third-Party Services

We share data with sub-processors only as needed to deliver the service. We remain accountable for the protection of information we pass to them, and we require appropriate contractual safeguards from each — including Business Associate Agreements where the provider may receive protected health information.

A complete, current list of our sub-processors — what each is used for and what category of data it can receive — is published at https://www.labncloud.com/sub-processors. We update that page whenever a provider is added, removed or replaced.

6. Cookies

LabNCloud uses only strictly necessary cookies — the ones the site cannot work without:

  • Session cookie: keeps you signed in as you move between pages.
  • Security (CSRF) cookie: protects forms you submit from being forged by other sites.
  • Bot-protection cookies (Cloudflare Turnstile): set on our contact, demo and login forms to tell people from spam bots.

We do not use advertising, analytics, or cross-site tracking cookies, and we do not sell or share your personal information (as those terms are defined by the California Consumer Privacy Act). Because every cookie we set is essential to providing the service, applicable law (including UK PECR) does not require us to ask consent for them; you can still block or clear cookies in your browser, though signing in will not work without the session cookie.

7. Your Rights

You have the right to access, update, or delete your personal information. If you wish to terminate your account and remove your active data, please contact customer support. Please note that we may be required to retain certain records for legal or compliance reasons.

8. Changes to This Policy

We may update our Privacy Policy periodically. We will notify users of any material changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.